Shipping Policy

At Glow Petal Jewels, every piece is carefully prepared and packaged with attention to detail so it reaches you safely and beautifully. We work to make your shopping experience as smooth and enjoyable as possible, from the moment you place your order to the moment it arrives at your door.

Order Processing

• Orders are typically processed within 1–3 business days after payment is successfully received.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• During sales, new collection launches, holidays, or other high-volume periods, processing may take slightly longer.

• Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available.

Shipping & Delivery

Delivery times may vary depending on your location, shipping method, courier service, and other factors outside our control.

Estimated Delivery Times

Domestic Orders:
Approximately 3–7 business days after dispatch.

International Orders:
Approximately 7–15 business days after dispatch.

Please note that these are estimated delivery timeframes and are not guaranteed. Delays may occasionally occur due to weather, courier disruptions, customs processing, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and the shipping option available for your order.

From time to time, we may offer promotional free-shipping options. Any applicable free-shipping offer will be clearly mentioned on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where tracking is available.

Please allow some time for the tracking information to become active after your order has been handed over to the courier.

International Orders & Customs

For international orders, additional customs duties, taxes, import fees, or other charges may be imposed by the destination country.

These charges are determined by the local customs authorities and are the responsibility of the customer. Glow Petal Jewels is not responsible for customs delays or fees charged by the destination country.

Customers are also responsible for ensuring that the shipping address and contact information provided at checkout are accurate and complete.

Delayed or Lost Orders

If your order appears to be delayed, please first check the tracking information provided by the courier.

If your tracking information has not been updated for an extended period or your order appears to be lost, please contact us at glowpetaljewels@gmail.com with your order number, and our team will assist you in contacting the shipping carrier.

Please note that once an order has been handed over to the shipping carrier, delivery times are outside our direct control.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you realize that you have entered an incorrect address, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Glow Petal Jewels is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged Packages

We carefully package every order before dispatch. If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the item received.

This will help us investigate the issue with the shipping carrier and determine the appropriate resolution.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us through our Contact Us page or at [your support email].

We’re always happy to help.

Glow Petal Jewels
A little mystery. A lot of luxury.